Refund policy

We generally accept returns or exchanges of most products purchased from our online shop unless otherwise noted within a specific product's description (these include some apparel, so please check before you buy!). 

To start a return, you can contact us at shop@snowleopard.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@snowleopard.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on some apparel items that are shipped from 3rd party partners, these items are noted in their descriptions. 

Exchanges
Email shop@snowleopard.org with any questions about exchanging a product. Please note, most of our handmade goods are one-of-a-kind and color/style/size may vary between items. We cannot 100% guarantee these qualities will match what you see in the product photo unless otherwise stated.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.